Refund & Cancellation Policy
This policy explains when a payment for promotional placement on ClaimYourSpot.in may be cancelled or refunded.
Draft policy template. Company registration, GST and legal entity details will be added before production launch.
1. What you are purchasing
You are purchasing promotional placement and visibility on the ClaimYourSpot leaderboard. Placement begins once your payment is confirmed server-side and your bid becomes active.
2. Cancellation before confirmation
A bid that has not yet been confirmed can be cancelled at no cost, because no placement has been delivered.
3. After a bid becomes active
Once a bid is confirmed and placement is live, the promotional service has begun. Refund requests for active placements are reviewed case by case.
- •Duplicate or accidental double charges
- •Payment charged without corresponding placement being delivered
- •Technical faults on our side that prevented your listing from being displayed
4. What is not refundable
Refunds are not provided for the following:
- •Another profile placing a higher confirmed active bid and ranking above you
- •Dissatisfaction with follower growth, likes, engagement, sales or other Instagram results
- •Listings removed for breaching our Terms & Conditions
- •Change of mind after placement has been delivered
5. How to request a refund
Send your request to support@claimyourspot.in with the Instagram username, payment reference and reason. This address is a placeholder until email delivery is configured.
6. Processing
Approved refunds are returned to the original payment method through our payment provider. Bank processing timelines are outside our control.
7. No prizes or rewards
ClaimYourSpot does not award prizes or monetary rewards, so no payout or winnings can be claimed under this policy.